Shipping Policy
Shipping Policy
Last Updated: August 17, 2026
Thank you for shopping with Dollquette! Please review our shipping policy before placing your order.
Order Processing
Once your order is placed, you will receive an order confirmation at the email address provided during checkout.
Orders require processing before they are shipped. Processing times may vary depending on order volume, product availability, weekends, and holidays.
Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.
Estimated Delivery
Please allow approximately 10–15 business days for your order to arrive.
Delivery estimates include processing and transit time and are provided as estimates rather than guaranteed delivery dates.
Weekends and holidays are not considered business days.
During sales, holidays, new releases, or periods of high order volume, orders may require additional processing or delivery time.
Free Shipping
Dollquette offers FREE standard shipping on U.S. orders of $149 or more.
Orders below the free-shipping threshold will be charged the applicable shipping rate displayed at checkout.
Tracking Your Order
When tracking is available, you will receive your tracking number by email after your order ships.
Please allow time for the shipping carrier to scan and update your package. Tracking information may not update immediately after you receive your shipping confirmation.
Incorrect Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error in your shipping address, please contact us as soon as possible. We cannot guarantee that an address can be changed after an order has entered processing or has shipped.
Dollquette is not responsible for delays or failed deliveries resulting from incorrect or incomplete addresses provided by the customer.
Lost or Delayed Packages
Once a package has been transferred to the shipping carrier, unexpected carrier delays may occur.
If your tracking information shows no movement for an extended period or you believe your package may be lost, please contact Dollquette Customer Support so we can assist you with the next steps.
A shipping delay does not necessarily mean that a package has been lost.
Packages Marked Delivered
If your tracking information shows Delivered but you cannot locate your package, please:
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Check around your property and any designated delivery locations.
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Check with members of your household, neighbors, or building management.
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Allow a short period of time, as some carriers may mark packages delivered shortly before the package actually arrives.
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Contact the shipping carrier using your tracking information.
If you still cannot locate your order, contact our customer support team for assistance.
Returned-to-Sender Packages
Packages may be returned to us due to an incorrect or incomplete address, an unsuccessful delivery attempt, or failure to collect the package.
If your order is returned to us, please contact customer support for assistance. Additional shipping charges may apply if the order needs to be shipped again.
International Orders
If international shipping is available for your destination, delivery times may be longer than U.S. delivery estimates.
International customers may also be responsible for customs duties, import taxes, or other fees charged by their country. These charges are separate from Dollquette's shipping charges unless otherwise stated at checkout.
Returns
Our shipping policy is separate from our return policy.
Eligible items may be returned within 30 days of delivery, and customers are responsible for return shipping costs.
Please review our Return & Refund Policy for complete return requirements.
Questions About Your Order?
If you have questions regarding shipping, tracking, or your order, please contact:
Dollquette Customer Support
support@dollquette.com
Please include your order number in your message so we can assist you as quickly as possible. ♡
