Return & Refund Policy

Return & Refund Policy

We want you to love your Dollquette purchase. If something isn’t quite right, eligible items may be returned within 30 days of delivery.

30-Day Returns

You have 30 days from the date your order is delivered to request a return.

To be eligible for a return, your item must be:

• Unworn and unused
• Unwashed
• In its original condition
• Free from stains, makeup, deodorant, perfume, or other signs of wear
• Returned with all original tags and packaging, when applicable

Items that do not meet these requirements may not be accepted.

Free Return Shipping

We offer free return shipping on eligible U.S. returns.

To begin a return, please submit a return request through our store or contact us at support@dollquette.com.

If your return is approved, we will provide return instructions and the appropriate U.S. return address.

Please do not send your return to the address shown on your original shipping package. Our orders may be fulfilled by different shipping partners, and the original shipping address may not be our designated return location.

Items sent back without first requesting a return may not be accepted.

Refunds

Once your return is received and inspected, we will notify you of its status.

If approved, your refund will be issued to your original payment method. Please allow your bank or payment provider additional processing time for the refund to appear on your account.

Original shipping charges, if any, are non-refundable unless the order arrived damaged, defective, or incorrect.

Final Sale Items

Items clearly marked Final Sale at the time of purchase cannot be returned or exchanged.

For hygiene reasons, certain items may also be designated as final sale. Any such restriction will be clearly stated on the applicable product page before purchase.

Damaged, Defective or Incorrect Items

Please inspect your order when it arrives.

If you receive an item that is damaged, defective, or different from what you ordered, contact support@dollquette.com as soon as possible with your order number and photos of the issue so we can make it right.

Exchanges

We cannot guarantee that another size or style will remain available while a return is being processed.

If you would like a different size or item, the fastest option is to return the eligible original item and place a new order.

Return Abuse

Dollquette reserves the right to refuse returns that show signs of wear, alteration, misuse, or abuse of our return policy.

Questions?

If you have any questions about a return or refund, please contact:

Dollquette Customer Support
support@dollquette.com

We’re happy to help. ♡